Contact Tech Support

Please complete the form below to submit a trouble ticket to Kinesis. A trained US Tech Support agent will respond to your inquiry during normal business hours within 1 to 2 days.

Manuals, FAQs, Downloads, and Troubleshooting Tips

  • The serial number is located on the underside of your device
  • For faster support, please click the text box above and run a "Status Report" by holding the SmartSet Key and tapping F7.
  • Drop files here or
    Accepted file types: txt, zip.
    For faster support, please upload any relevant configuration files from the v-Drive (eg layout1.txt, kbd_settings.txt)
  • This field is for validation purposes and should be left unchanged.