Contact Tech Support

Please complete the form below to submit a trouble ticket to Kinesis and a trained US tech support person will respond to you in a timely manner, typically 1-2 business days.

To provide the highest level of service to our customers, we request that all technical questions are submitted using the form below. The more detailed information you provided the better equipped we will be to help you on the first response. Initial responses will be provided via email but if escalation is required, we are happy to schedule a phone call with you to resolve any open issues. Thank you and we look forward to helping you.

Manuals, FAQs, Downloads, and Troubleshooting Tips

If you have a question about a pending order or placing an order, please contact and do not use this form.

Response times may exceed 2-3 business days due to short-term staff shortages Spring 2024. We appreciate your patience..

Submit a Trouble Ticket

  • *North America numbers only
  • The serial number is located on the underside of your keyboard or mouse
  • For faster support, please click the text box above and run a "Status Report". Edge: SmartSet Key + F7 TKO: SmartSet + Right Shift + Z
  • Drop files here or
    Accepted file types: jpg, png, pdf, txt, zip, Max. file size: 256 MB, Max. files: 5.
      Feel free to upload a photo of the problem or diagnostic files like v-Drive contents. Zip first if necessary. KB975 users can use SmartSet App to create a keyboard diagnostic file and upload it here.
    • This field is for validation purposes and should be left unchanged.
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