Contact Tech Support

Please complete the form below to submit a trouble ticket to Kinesis. A trained US Tech Support agent will respond to your inquiry during normal business hours within 1 to 2 days.

Manuals, FAQs, Downloads, and Troubleshooting Tips

  • *North America numbers only
  • The serial number is located on the underside of your keyboard or mouse
  • For faster support, please click the text box above and run a "Status Report". Edge: SmartSet Key + F7 TKO: SmartSet + Right Shift + Z
  • Drop files here or
    Accepted file types: txt, zip, Max. file size: 100 MB, Max. files: 5.
      For faster support, please use the RGB SmartSet App to create a keyboard diagnostic file and upload it here. Original Freestyle Edge users can also upload the contents of their v-Drive for faster service.
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