Contact Tech Support

Please complete the form below to submit a trouble ticket to Kinesis. A trained US Tech Support agent will respond to your inquiry during normal business hours within 1 to 2 days.

Manuals, FAQs, Downloads, and Troubleshooting Tips

  • *North America numbers only
  • The serial number is located on the underside of your keyboard or mouse
  • For faster support, please click the text box above and run a "Status Report" by holding the SmartSet Key and tapping F7.
  • Drop files here or
    Accepted file types: txt, zip.
    For faster support, please use the RGB SmartSet App to create a keyboard diagnostic file and upload it here. Original Freestyle Edge users can also upload the contents of their v-Drive for faster service.
    KinesisGaming.com/terms-of-use/
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