Return Policy

We want you to be completely satisfied with your purchase from the Kinesis Gaming Store (gaming.kinesis-ergo.com). New products purchased directly from the Kinesis Gaming Store qualify for our 60 day money-back guarantee (from the date of Invoice) and may be returned to Kinesis for a full refund excluding shipping & handling charges, subject to the Limitations described below.

Limitations

  • Products sold as “Refurbished” are not returnable and are not covered by the 60-day guarantee.
  • Only products purchased directly from the Kinesis Gaming Store are eligible for return to Kinesis. If you purchased a Kinesis Gaming product from a 3rd party reseller (e.g., on Amazon), you must contact that reseller directly to arrange a return subject to their return policy.
  • Customer is responsible for paying for return shipping, with insurance, to Bothell, WA USA.
  • Return of 5+ items from the same order will result in a 15% restocking fee.
  • Do not send merchandise to Kinesis without first obtaining an RMA number, Kinesis will refuse delivery or destroy the product at your cost.

How much will I be refunded?

If the product is returned in like-new, resellable condition Kinesis will refund the full purchase price and including sales tax (shipping & handling charges are not refunded). In rare occurrences where the product is obviously damaged (e.g. spills, cracks, or undue wear and tear) we may only offer a partial refund.

Initiating a Return Request

If you wish to return a product for a refund, submit a request for RMA (“Return Merchandise Authorization”) using the form below.

Warranty Replacement Product

If you are returning the product because of a defect and would like to receive a replacement product, please consult the Kinesis Limited Warranty to determine your eligibility for a replacement or repair directly from Kinesis. Warranty coverage extends to all original purchases of Kinesis Gaming products purchased from Authorized Resellers.

Request an RMA From Kinesis Gaming

  • The 13 digit serial number is located on the underside of your device
    KinesisGaming.com/terms-of-use/
  • This field is for validation purposes and should be left unchanged.
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