How do I place an order?
Online Orders: To purchase at item, click the Shop link at the top of the page and select the desired product, then click the “Add to Cart” button.
Order Tips: Please be sure to list an email address you check frequently. If there are any questions regarding your order, Kinesis Gaming will email you. Please be sure you enter your complete shipping address, including a business name, suite number, and/or apartment number if applicable. An incomplete shipping address will cause a delay in your delivery and may result in additional fees.
International Orders: The Kinesis Gaming store only supports purchases that are shipped to and billed to a US address. International customers should visit International Order Enquiry page to request a shipping quote and to place an order.
Must I create an account prior to placing my order online?
No, the new Kinesis Gaming store is 100% guest checkout for your convenience
What payment options do you accept?
We accept Visa, MasterCard, and American Express. For International orders, payment via Wire Transfer is available ($30 fee). Please contact
sales@kinesis.com with any questions.
What are the shipping options in the US?
UPS is our exclusive carrier and we offer Ground, 2nd Day, and Next Day service. You will have the option to select your method of shipment at the time you place your online order. Shipping is quoted at the time of order from our warehouse in Bothell, Washington and depends on your location and the size of your order. Tracking information will be emailed to you directly from UPS when your order has been received by UPS.
What are the shipping options outside of the US?
For all overseas orders, Kinesis ships via UPS Expedited or Express. For orders to Canada, Kinesis ships via UPS Ground, Expedited, or Express. Each order must be quoted individually. To request a quote please visit https://gaming.kinesis-ergo.com/international-orders/.
Shipping terms are “Ex Works” Kinesis (EXW). Recipient is responsible for all duties, customs, and any other fees charged by their respective country in association with the shipment of the product. If recipient refuses shipment, a credit will be issued less the cost of the shipping & handling fees (including return shipping), plus any fees charged to Kinesis as mentioned above. For Canadian orders shipped via Ground, recipient will be charged (by UPS) a brokerage fee of at least $50.00 USD in addition to any other fees referenced above.
If you are outside the US, we recommend purchasing from one of our Authorized Resellers. Find a reseller near you.
When will my order ship and how long will it take to arrive?
Under normal circumstances if a product is not on backorder, it will ship within two business days (Monday-Friday) after we receive your order. If for any reason this is not possible, you will receive an email alerting you to the scheduled ship date of your order. Kinesis does not typically process orders the same day they are received.
Arrival time depends on the method of shipping you select when you place your order.
UPS Ground allow 4-8 Business days (Monday-Friday) for delivery
UPS 2nd Day allow 2-4 business days (Monday-Friday) for delivery
UPS Next Day allow 1-3 business days (Monday-Friday) for delivery
How will I know when my order has shipped?
The day your order ships Kinesis will email you an Invoice and UPS will email you tracking information. If you do not receive tracking information from UPS please check your spam filter. If you have any questions please email
sales@kinesis.com (include your Order number).
My order has already shipped, am I able to change the address?
If you need to change your address, please email
sales@kinesis.com as soon as possible (include your Invoice mumber and the revised address). Please note, UPS charges a fee for an address correction which is currently $17. Additional shipping charges may also be imposed by UPS if the address correction affects the city or state. You will be responsible for all fees related to change of address once your order has shipped.
What is your warranty?
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, products purchased directly from the Kinesis Gaming store qualify for our
60 day money-back guarantee.
How do I return an item?
All new purchases (i.e., non-Refurbished) made directly from the Kinesis Gaming store are covered by our comprehensive 60-Day Money Back Guarantee.
Return Policy. If you purchased your Kinesis Gaming product from a 3rd party reseller (e.g., on Amazon) you must contact that reseller to determine their return policy.
